CONTACT US

How can I contact DVS Liquidations customer service?
By Email –  chris@dvsliquidations.com
Hours: Tues-Fri 10:00 am – 5:00 pm
Phone: 573-201-9123
*Phone support may not be available on major Federal Holidays.

SHOPPING & ORDERING

Who can bid on the auctions?
 Our auctions are open to anyone. You don’t have to be a business to start bidding.
Where does DVS Liquidations source its products?
We purchase directly from many of the top retailers and other suppliers in the United States. Our technology platform makes it easy to offer excess, open box, customer returns, and salvage inventory directly to you!
Do I need to create an account on DVSLiquidations.com?
You do not need to register to browse the site or purchase Fixed Price Items. However, in order to bid on Auctions, you must create a DVS Liquidations account, and put a Credit Card on file on your account page under “Payment Methods”. This will also allow you to easily access past orders and pay for merchandise in the future.
How do I create an account on DVSLiquidations.com?
Please go to the My Account Page to get started. We promise it’s a quick and easy process.
Is a resale certificate required?
If you are Tax Exempt, DVS Liquidations requests resale certificates from all Missouri based customers. By default non-Missouri customers are not charged Sales Tax.
Do I have to pay sales tax on my purchases?
You are responsible for any applicable sales taxes. DVS Liquidations is required to collect sales tax in Missouri, unless we have a copy of your reseller certificate. We must have a resale certificate on file prior to you placing an order, or you will be subject to Sales Tax. Please email all resale certificates to chris@dvsliquidations.com and allow up to 2 business days for us to verify and approve your account for tax exempt statues. You will receive an email once your account has been approved.
What payment methods does DVS Liquidations accept?
We accept most major credit cards, PayPal, and PayPal Credit, for online orders under $5,000, and Cash or Cashier’s Check on Pickup for orders over $5,000. PayPal Credit provides you the flexibility to pay for purchases over time. To pay with PayPal Credit, select the PayPal option at checkout and choose PayPal Credit as your preferred method of payment. If you have never checked out with PayPal credit, you will have to go through a quick approval process.
Is there a cap on how much I can purchase?
If you plan to pay with a Credit Card you can spend up to $5,000 on DVS Liquidations.com (including taxes). You can purchase any number of lots as long as the lot price total is under $5,000.
What if I want to place an order exceeding $5,000?
For purchases exceeding $5,000 we require Cash or Cashier’s Check on Pickup. The DVS Liquidations Sales Team is here to help you with larger orders. If you would like to place an order exceeding $5,000, (or have won an Auction for more than $5,000) please contact the DVS Liquidations Sales Team at chris@dvsliquidations.com to arrange payment.
Is your checkout secure?
Yes, we use industry-standard SSL (secure socket layer) technology to encrypt and keep your personal and financial data safe when it is transmitted during the checkout process.

INVENTORY NOTIFICATIONS

How can I keep track of newly listed inventory that matches my needs?
The easiest way to stay up to date on our newly arrived inventory is to follow us on our Facebook page. For the newest auctions visit the Home Page of our website.

CONDITIONS

What product conditions does DVS Liquidations offer?
DVS Liquidations merchandise comes in a variety of conditions. Additionally, many of our retail partners may use different condition names for their excess and returned inventory. We want our buyers to be fully informed on what they’re buying before they purchase. Please read below for full explanations of the different conditions we offer.
Brand New items have never been opened, are fully functional and retail-ready. They possess all manufacturer advertised qualities and features. These items are shipped in original retail packaging, which may show signs of wear or have stickers or labels denoting the name of the retailer’s liquidation program. These products can include overstock items, excess inventory, closeout merchandise and shelf pulls.
Mixed:
Items consist of Shelf Pulls, Overstock, and Returns.
Like New items are fully functional and retail-ready although they may show cosmetic defects. They may possess multiple price tags or stickers and have come into considerable customer contact. These items may not always come with all manuals and/or supplementary accessories or parts. Like New items may or may not ship in original retail packaging, which may show signs of wear or have stickers or labels denoting the name of the retailer’s liquidation program.
These products can include overstock items, closeout merchandise, floor model items, refurbished items and customer returns. Like New items have been professionally inspected by DVS Liquidations trained technicians to ensure they are fully functional.
Uninspected Returns items range in condition from Brand New to Salvage. Some items are in working order and are retail-ready and functional, while some are not functional. These items may have cosmetic issues, including dents, scratches, and signs of age, use or handling. These items often do not come with manuals, accessories, parts, and may have incomplete sets. Uninspected Returns items may or may not ship in original retail packaging, which may show signs of wear or have stickers or labels denoting the name of the retailer’s liquidation program.
Scratch & Dent items have been professionally inspected by DVS Liquidations technicians and found to have cosmetic issues and/or functionality defects. We cannot guarantee that these items will be fully functional. These items often do not come with manuals, batteries, chargers and/or supplementary accessories. Additional product information may be available in the condition notes on the manifest. Scratch & Dent items may ship in non-retail packaging or have stickers or labels denoting the name of the retailer’s liquidation program.
Salvage Damaged items can be functional or non-functional, have substantial cosmetic defects, and/or have stickers or other markings on them. Generally, these items either need extensive repair or are used for parts. These items rarely come with manuals, batteries, chargers and/or supplementary accessories. May be missing pieces and/ or sets Additional product information may be available in the condition notes on the description. Salvage items may or may not have retail packaging.

DEFINITIONS

Original Retail
Original Retail represents the estimated listed price when the product was first released to market. Original Retail is estimated in accordance with standard industry practice. Original Retail is based on the condition of new, does not reflect offers of non-new conditions, and does not include offers with discounts, rebates, or other price adjustments. Original Retail may not necessarily represent prevailing offers in current marketplaces.
Total Extended Retail
Total extended retail represents the unit original retail value multiplied by unit quantity.

AUCTIONS

How do I participate in DVS Liquidations Auctions?
Participating in DVS Liquidations Auctions is easy. Go to the DVS Liquidations Auctions page and find a lot you want to bid on. In order to bid on Auctions, you must create a DVS Liquidations account, and put a Credit Card on file on your account page under “Payment Methods”. This will also allow you to easily access past orders and pay for merchandise in the future. If you win the auction, you will be notified via email with instructions to complete your order. Your purchase must be completed within 2 business days.
Can I place multiple bids during the auction?
Yes, you may bid on as many lots as you’d like, and continue to re-enter your bid amount until closing. For example: You’ve been outbid and wish to increase your most recent bid. Our Auctions also support proxy bidding. Simply place your max bid and the system will automatically bid for you up to your max bid.
How will I know if win an auction?
If you win an auction, you will be notified via email and receive a link to complete your purchase. You can also complete your purchase via your My Account Page page.
What happens if I don’t pay in time?
Any incomplete payments will be recorded in your account history and your standing on DVS Liquidations may be impacted.
What if I bid and then decide that I no longer want to participate in the auction event?
Retracting your bid is not permitted.
How do I stay up to date on the statues of an Auction that I am bidding on?
You will receive an email from DVS Liquidations notifying you of the status of your bids. Alternatively, you can check your My Account Page and click on Auctions. There you can view Bids Active, Bids Lost, Bids Won, and your Watchlist.
Why do some lots have the option to “Buy it Now” and some don’t?
Select inventory can also be purchased instantly for a fixed price.